Our content is free because we may earn a commission if you purchase products after clicking ads on our website. This looks ugly and again will have to be repaired in the springtime. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. They didn't have any Jeld-Wen hinges that looked/matched the ones on my door. Our content is free because we may earn a commission if you purchase products after clicking ads on our website.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.
I have 40 years of door shop operations and door industry service. Fortunately for us that's not much of an issue. Would like replacement windows, being they are suppose to be warranted for life. Home Depot experience was also disappointing but I will save that for another review. Horrible support from Jeld Wen Spent thousands of dollars of doors. If the factory had simply put a little wood glue on it I would have never noticed.
I cannot in good faith recommend Jeld-Wen to anyone. Ill send you a picture of the receipt and the part Im missing. We want to the door with sidelights. Review #1948437 is a subjective opinion of poster.
No matter the age of the door. To confirm, my wife discussed with a JELD-WEN customer sales representative on 11/2, and the sales representative double-checked with her colleague and confirmed the raised molding is solid and should not be hollow. We started with flat slab, hollow-core doors that were probably original to the 1979 home.
These originals are very plain, beat up, and so thickly coated with poor paintsmanship that there's no saving them. The main reason why I chose this door was for its durability and resistance to sunshine, and Brian of Bay Area Molding & Door told me the door was one of the strongest doors on the market at that time.When my wife was cleaning the door in July 2015, she found a hole on the raised molding toward the bottom of this door (see attached photos). The first time I had this problem, Jeld Wen was great. Review #1938503 is a subjective opinion of poster. The first door was a basic door with a window. I didn't want a replacement I was just looking for something I could do to solve the problem. Where in the Akron/Cleveland area of Ohio can I find a repairman to fix this lock? Our content is free because we may earn a commission if you purchase products after clicking ads on our website. After long hours of adjustments and investigation, we finally figured out that the working door was hung 1/4” too low, causing it to be too tight at the bottom. Our back door is not even secure. poor customer service . It was a stock item but we needed to special order it just so that we had the proper in swing. I could not believe it. It cost us quite a bit extra in carpenter time for these doors to be adjusted so they could be installed correctly. They claim it's our house or installation but our other windows and doors do not do this, our contractor insists it's the door not our home or installation. All Jeld wen doors door stop strips are MDF and swelled/split at the bottom. Our builder put in Jeld Wen. Not knowing what caused the hole on the door, we were surprised to see the raised molding was hollow and partially filled with some plastic material. I spent $8K on this door. If he does, it's only because he's continued to call and call and call. Lesson learned. The door with the fewest issues then lost one of its sweeps. Contact Jeld Wen Customer Service Next, the entire door with a tape measure displayed next to it. We have been on this merry-go round for 3 months with no end in sight. They're both supposed to have the exact same finish, "Denim". Fortunately, we are still under warranty, but were told we'd have to work with JELD-WEN directly. ", "Look for alternatives to steel or look at Jen Weld's competitor Stanley doors. I recently purchased custom French Door from you. I have sent and re-sent numerous emails with requested photos attached. I'm allergic to mold and any mold is never a good situation. Not happy at all with the customer service!!! Any token effort to acknowledge the damage would've gone a long way. The door will not lock.
Lowes reports no response from Jeld Wen. I called Jen Weld and they will not stand behind the rust. The most unfortunate thing is that we are professional, understanding people.